Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Account information — name, email address, and password when you register
• Business information — business name, location, and category when you request a report
• Payment information — processed securely by our payment provider; we do not store card details

We also collect information automatically:

• Usage data — pages visited, features used, and interaction patterns
• Device information — browser type, operating system, and IP address

2. How We Use Your Information

We use your information to:

• Provide and improve the Service
• Generate AI visibility reports and benchmarks
• Process payments and manage subscriptions
• Send service-related communications
• Detect and prevent fraud or abuse

3. AI Benchmarking Data

When we run AI visibility benchmarks, we query large language models about business categories in your area. The responses may contain information about your business and competitors. This data is stored to provide trend tracking and is used in aggregate to improve our service.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers — payment processors, hosting providers, and analytics tools that help us operate the Service
• Certified Advisors — only the information necessary to fulfill services you've requested through an advisor
• Legal requirements — when required by law or to protect our rights

5. Data Retention

We retain your account data for as long as your account is active. Benchmark data is retained to provide historical trend analysis. You may request deletion of your account and associated data at any time.

6. Security

We implement reasonable security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure.

7. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Export your data in a portable format

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or through the Service.

11. Contact

For privacy-related questions or requests, email us at privacy@mentioncraft.com.